Client FAQ & Service Overview

Flawless Finish Cleaning Crew

Client FAQ & Service Overview

Effective: July 2025

1. BILLING AND PAYMENT

How and when will I be charged?

We require all clients to keep a valid credit or debit card securely on file. We charge all completed cleans

and applicable service fees once weekly on Fridays through our secure billing platform.

What do I need to do to set that up?

You'll be sent a Card Authorization Form, which safely uploads your card information into our system

and holds us accountable to only charge for completed services.

Will you charge me for linen right away?

No. We will only charge your card for your initial linen purchase after we receive your explicit approval

and verify the inventory required.

What if my card fails or I miss a payment?

Refer to our Service Fee Policy for details on late payment fees and service suspension. Timely payment

is essential to maintain ongoing service.

2. SCHEDULING ACCESS

How do I give you access to my property calendar?

We require daily access to your calendar to ensure we never miss a clean. Here's how to provide access

based on your setup:

● Airbnb Only: Invite us as a Co-Host (limited access is fine—we only need calendar visibility).

● Airbnb + VRBO: Connect your calendars through Turno and share your Turno access with us.

● Other platforms: Provide access to your preferred scheduling app or allow us to view your direct

booking calendar.

Please use the email [email protected] to grant access.

What happens if a booking isn’t on the calendar?

While we monitor calendars daily, we cannot be held responsible for unlisted or missed bookings (e.g.,

private stays, calendar sync failures). We rely on accurate, updated calendars to deliver timely service.

3. DEEP CLEANS

How often do I need a deep clean?

We recommend quarterly deep cleans to maintain top-tier quality. Ideally, deep cleans are scheduled

every 4 months, but not exceeding every 6 months.

● Standard deep cleans are billed at 2x the standard clean rate.

● Delayed deep cleans (6+ months between) may require additional fees due to increased workload.

We will reach out after your first few cleans to help get your deep clean on the schedule.

4. CHECKERS & QUALITY CONTROL

What is a Checker, and what do they do?

A Checker visits each property after the clean is complete to ensure everything is guest-ready. They will

notify you via our office number if anything appears broken, missing, or in poor condition.

Can I request additional tasks?

Yes! Each owner is allowed to submit a list of up to 10 simple, non-cleaning visual checks (e.g., “make

sure the squeegee is in the shower,” “pillow placed in this exact spot”).

We do not accommodate excessive lists or requests that fall under property management services.

5. GUEST RESPONSIBILITIES

What are guests expected to do before checkout?

Just two things:

● Check out on time

● Start the dishwasher with any dirty dishes

That’s it. We've built our pricing to include everything else, so guests don’t need to strip beds, take out

trash, or tidy up.

6. OPTIONAL ADD-ONS TO HELP MANAGE YOUR PROPERTY

While we are not a licensed property management or handyman company, we are currently testing a new

prototype program designed to offer light property support where legally permissible. These services are

completely optional and may be requested individually or as part of a bundle.

We’re still fine-tuning the details and processes to ensure this service is reliable, efficient, and truly

helpful to you. During this trial phase, your feedback is incredibly valuable as we work toward building

something more robust in the future.

Prototype Packages Currently Available:

(These may evolve as we refine our systems and of erings)

Package 1: Monthly Maintenance Magic (Subscription-Based)

● Change air filters, remote/door batteries

● Check & refill propane tanks

● Check clocks, fire extinguishers, smoke/CO detectors

● Lightbulb replacements (we’ll purchase if needed)

● Water softener check-ins

Package 2: Enhanced Cleaning Delight (Flat Rate Add-On)

● Blow off decks, patios, and outdoor furniture

● Semi-professional window touch-ups

● Garage tidying

● TV and electronics check

Package 3: On-Demand Handyman Hero (Hourly Rate + Materials)

● Small repairs: hinges, garbage disposals, TP holders, clogs

● Replacing linens: protectors, curtains, shams

● In-person supply runs: coffee makers, silverware, etc.

● Seasonal check-ups: flush toilets, pour water down drains, adjust thermostats

● Trash bin sanitation, pressure washing, basic sink trap cleaning

● Light inventory counting or scheduling vendors on your behalf

Important Note: We always recommend working with a licensed handyman or full-service property

manager for any major needs. Our support is intended as light, supplemental assistance and should not be

considered a replacement for licensed professionals.

7. SERVICE REMINDERS

A magnet will be added to your fridge asking guests to text us when they check out. This helps us get a

head start on your properties cleanliness.

A deep clean is expected within the first 2 months of working with us. We'll coordinate scheduling to

ensure quality.

Our systems are set up to minimize client involvement—we handle invoicing, scheduling, and restocking

for you, but clear communication and calendar access are essential for smooth operations.

IMPORTANT NOTES

This FAQ is intended to help clients understand how our systems work and what to expect when

partnering with Flawless Finish Cleaning Crew. For a full breakdown of fees, terms, and service

conditions, please refer to the following official policies:

● Service Fee Policy and Operational Terms

● Linen Program Policy

● Cleaning Service Scope of Work (Standard Clean vs. Deep Clean Breakdown)

By receiving continued service, clients acknowledge that they have access to and awareness of these

policies. Policies are subject to updates and ongoing enforcement.

9. CONTACT

For questions or to discuss this Policy, please contact:

Flawless Finish Cleaning Crew

(435) 236-9072

[email protected]

www.flawlessfinishcleaningcrew.com

DOCUMENT VERSION HISTORY

● Version: 1.0

● Effective: July 2025

● Prepared By: Flawless Finish Cleaning Crew

● Next Scheduled Review: January 2026