Terms & Conditions

Effective Date: August 24, 2026

These Terms and Conditions govern your use of the Flawless Finish Cleaning Crew website and any residential cleaning services booked or managed through our website, customer portal, office, or other authorized booking channels.

These Terms and Conditions govern your use of the Flawless Finish Cleaning Crew website and the recurring residential cleaning services you book through us. By enrolling in recurring cleaning services and accepting these Terms during checkout, you agree to the policies below.

Residential Cleaning Services

Flawless Finish Cleaning Crew provides recurring residential cleaning services on weekly, biweekly, and monthly schedules. Services are available within our designated service area and are subject to scheduling availability.

The specific cleaning services included with your appointment will be based on the service and cleaning options selected when you enroll. Additional requests or services outside your regular cleaning may require approval from our office and may result in additional charges.

Flawless Finish Cleaning Crew does not offer move-in or move-out cleaning as part of our residential cleaning service.

Online Pricing and Booking Information

Pricing shown during the online booking process is based on the information you provide about your home and the service you select, including home size, home condition, cleaning frequency, and any optional cleaning packages or add-ons.

Please provide accurate information when completing your booking. If the condition, size, layout, or cleaning needs of the home are materially different from the information submitted, our office may contact you to discuss updated service details or pricing before the cleaning proceeds.

Scheduling and Appointment Confirmation

The day and arrival window selected during online booking represent your preferred appointment time. Your cleaning appointment is not confirmed until Flawless Finish Cleaning Crew has reviewed the request and confirmed the schedule with you.

Arrival times are provided as windows rather than exact appointment times because cleaning times and travel between homes can vary.

Recurring Service and Subscriptions

Weekly, biweekly, and monthly residential cleaning services are provided on a recurring subscription basis.

Customers are not required to sign a long-term cleaning contract. Your service will continue according to your selected cleaning schedule until you cancel it.

You may cancel recurring service by contacting our office or, when available, through your customer portal. We may ask why you are ending service so we can better understand your experience, but providing feedback is not required in order to cancel.

If your service has been inactive for six months or longer and you would like to begin cleaning again, your home will be treated as a new starting service and the applicable initial-cleaning pricing will apply.

Pricing Changes

Recurring service pricing may change over time due to changes in operating costs, service needs, or other business considerations.

Existing recurring clients will receive at least 60 days’ notice before a scheduled pricing increase takes effect.

Payment

Recurring customers are enrolled in automatic subscription billing. Payment is processed using the payment method associated with your account according to the billing schedule provided when you enroll.

Payment information is processed through our third-party payment processor, Stripe.

Your account must remain current in order to receive cleaning service. If a required payment is unsuccessful or an outstanding balance remains unpaid, upcoming cleaning appointments may be paused until the account is brought current.

When service is delayed because of an unpaid balance, future cleaning appointments are subject to our current scheduling availability.

Cancellations and Rescheduling

Please provide at least 24 hours’ notice if you need to cancel or reschedule an upcoming cleaning.

Cancellations or rescheduling requests made with less than 24 hours’ notice are subject to a $50 late cancellation or rescheduling fee.

We understand that unusual circumstances can arise, and Flawless Finish Cleaning Crew may waive a fee at its discretion when appropriate.

Home Access and Lockouts

You are responsible for providing a reliable way for our crew to access your home at the scheduled cleaning time.

Please provide any necessary entry instructions, gate codes, parking information, door codes, or other access details before your appointment.

If our crew arrives and cannot access the home, they will contact our office and our office will attempt to reach you. If access cannot be provided and the cleaning cannot be completed, a $100 lockout fee will apply.

The cleaning will need to be rescheduled based on current availability.

Preparing Your Home

Our crew needs reasonable access to the areas and surfaces included in your cleaning.

Please pick up clothing, toys, papers, and personal belongings that could prevent our team from reaching the surfaces we’re scheduled to clean. Dishes should also be cleared from the sink because dishwashing is not included in our residential cleaning service.

Whenever possible, we recommend that clients and other household members plan to be out of the home during the cleaning. This allows our crew to work safely and efficiently.

Pets

Please let us know about any pets in the home before your cleaning.

Pets should be safely secured when necessary, particularly if they are anxious around new people, uncomfortable with vacuums or cleaning equipment, protective of the home, or likely to escape through an open door.

Our crew may refuse or discontinue service if an animal appears aggressive or creates an unsafe working environment.

Flawless Finish Cleaning Crew is not responsible for a pet escaping when the animal has not been appropriately secured by the homeowner.

Safety and Right to Refuse Service

The safety of our team is important. Flawless Finish Cleaning Crew may refuse to begin a cleaning, stop work, or leave a property when our crew reasonably believes the conditions or behavior they encounter are unsafe, threatening, inappropriate, or outside the scope of our residential cleaning service.

This includes threatening or harassing behavior, sexually inappropriate conduct, aggressive animals, biohazards, unsecured weapons, or other conditions that could reasonably place a crew member at risk.

When appropriate, Flawless Finish Cleaning Crew may document the circumstances surrounding refused or discontinued service, including photographs of relevant conditions in the home.

Firearms and Other Weapons

Firearms and other weapons must be safely secured before our crew arrives.

Weapons should never be left in an area where our crew could encounter them, handle them, or need to move them in order to complete the scheduled cleaning.

If an unsecured weapon creates a safety concern, our crew may stop or refuse service.

Biohazards and Other Services We Cannot Perform

Our residential cleaning service does not include cleaning human or animal blood, urine, feces, or other biohazardous material.

For the safety of our crew and to maintain the scope of our service, we also do not perform hazardous or specialized work such as repairs, pest control, professional carpet or upholstery cleaning, exterior cleaning, high-risk ladder work, or heavy furniture moving.

Window cleaning is not part of our residential cleaning service. We do clean the glass on doors leading outside, including sliding glass doors and glass back doors, when those areas are included in the scheduled service.

Dishes, Laundry, and Organizing

Dishwashing, laundry, and organizing are not included in our standard residential cleaning service.

Lightly picking up items when necessary to access a cleaning surface may be part of normal service, but our crew does not provide decluttering or home-organization services.

Appliances and Cabinets

Interior refrigerator cleaning is not offered as part of our residential cleaning service.

Interior cabinets are not included in standard recurring cleaning.

Interior oven cleaning may be available as a one-time add-on in certain situations. Contact our office before your appointment if you would like to request oven cleaning so we can confirm availability and pricing.

Additional Requests

If you would like to add something to your cleaning or change your regular service, please contact our office rather than asking the cleaning crew directly.

Our office will confirm whether the request falls within our service scope, determine whether additional time or charges are needed, and communicate the approved changes to the crew before the service is performed.

Cleaning Team

We generally schedule residential cleaning with a three-person crew. Staffing may occasionally vary depending on team availability, the size of the home, or the needs of a particular cleaning.

Some appointments may be completed by two team members, while larger homes or initial cleanings may have a larger crew.

We do not assign each home permanently to one individual cleaner. Our team follows Flawless Finish Cleaning Crew’s established cleaning process and service standards so we can provide consistent service even when individual team members or schedules change.

Happy Home Guarantee

We want to know if something included in your scheduled cleaning was missed or was not cleaned as expected.

Please contact our office within 24 hours of your completed cleaning and provide enough information for us to understand the concern.

When the concern falls within the agreed scope of your cleaning, we will arrange to return as soon as reasonably possible to address the missed area at no additional charge.

Concerns reported outside the 24-hour period may be handled at the discretion of Flawless Finish Cleaning Crew.

Damage and Pre-Existing Conditions

Our crew takes reasonable care while working in your home, but accidents can occasionally happen.

Flawless Finish Cleaning Crew is not responsible for damage that existed before our service, normal wear and tear, or items that are already loose, unstable, improperly installed, deteriorated, or otherwise vulnerable to damage through normal cleaning.

If our team becomes aware of damage that occurs during a cleaning, we will notify you. If you discover a concern afterward that you believe occurred during your cleaning, please contact our office within 24 hours so we can review what happened and determine the appropriate next steps.

Background Checks and Insurance

Team members who enter residential homes undergo background checks as part of applicable Hurricane City business licensing requirements.

Flawless Finish Cleaning Crew is also insured in connection with the residential cleaning services we provide.

Website Use

You may use the Flawless Finish Cleaning Crew website for lawful personal purposes, including learning about our services, requesting pricing, booking cleaning services, managing your service, and contacting our team.

You may not use the website in a way that interferes with its operation, attempts to gain unauthorized access to systems or information, violates applicable law, or infringes on the rights of Flawless Finish Cleaning Crew or others.

You must be at least 18 years old or otherwise legally able to enter into an agreement in your jurisdiction to purchase services through the website.

Intellectual Property

The content of the Flawless Finish Cleaning Crew website, including our name, logos, branding, written content, photographs, graphics, design elements, and other original materials, is owned by or licensed to Flawless Finish Cleaning Crew and is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, distributed, modified, or used commercially without our prior written permission, except where otherwise permitted by law.

Privacy

Our collection and use of personal information are described in our Privacy Policy.

Please review the Privacy Policy for information about the personal information we collect, how we use it, the service providers that may process information on our behalf, and the choices available to you.

Third-Party Services and Links

Our website and booking process may use or link to services provided by third parties, including payment processors and other technology providers.

Those third parties may have their own terms and privacy practices. Flawless Finish Cleaning Crew is not responsible for the operation, availability, content, or independent practices of third-party websites or services that we do not control.

Website Availability and Information

We make reasonable efforts to keep information on our website accurate and our online systems available. Website content, availability, pricing displays, booking tools, or other features may occasionally contain errors, become temporarily unavailable, or require updates.

If an online pricing or booking error materially affects your requested service, our office may contact you to clarify or correct the information before confirming the appointment.

Limitation of Liability

To the fullest extent permitted by applicable law, Flawless Finish Cleaning Crew will not be liable for indirect, incidental, special, or consequential damages arising solely from the use or inability to use our website.

Any limitations related to our residential cleaning services are subject to applicable law and the specific circumstances involved.

Suspension or Refusal of Service

Flawless Finish Cleaning Crew may suspend, refuse, or discontinue service when reasonably necessary, including when an account has an unpaid balance, access cannot be safely provided, conditions fall outside our service scope, a customer or other person creates an unsafe working environment, or continuing the service relationship is no longer appropriate.

When possible, our office will communicate with the customer about the reason for the change and any available next steps.

Changes to These Terms

We may update these Terms and Conditions when our services, policies, pricing practices, technology, or legal requirements change.

Updated Terms will be posted on our website with a revised effective date. When a change materially affects an existing recurring service relationship, we may provide additional notice when appropriate.

Governing Law

These Terms and Conditions are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Contact Us

If you have questions about these Terms and Conditions or your cleaning service, contact:

Flawless Finish Cleaning Crew
support@flawlessfinishcleaningcrew.com