Privacy Policy
Effective Date: August 24, 2026
Flawless Finish Cleaning Crew respects your privacy and wants you to understand how we collect, use, and protect your personal information. This Privacy Policy explains our practices when you visit our website, request or receive cleaning services, communicate with us, or otherwise interact with Flawless Finish Cleaning Crew.
Information We Collect
The information we collect depends on how you interact with us and the services you request.
Information You Provide to Us
When you request pricing, enroll in recurring cleaning, contact our office, or otherwise provide information to us, we may collect:
- First and last name
- Email address
- Mobile phone number
- Service address, including city and ZIP code
- Information about your home, including its size and current condition
- Whether pets are present in the home
- Your selected cleaning frequency
- Cleaning packages, add-ons, and other service selections
- Preferred cleaning day and arrival window
- Information you choose to provide in notes or other open-ended fields
- Communications you have with our team
- Information related to your customer account and cleaning history
- Payment and transaction information
Please avoid including sensitive personal information in open-ended fields unless it is necessary for us to provide your service.
Information Collected Automatically
When you visit our website or interact with our online services, certain information may be collected automatically through cookies and similar technologies. This may include information such as:
- Device and browser information
- IP address and general location information
- Pages visited and interactions with the website
- Referring pages or websites
- Date and time of visits
- Website and form activity
We use Google Analytics and tracking technology associated with GoHighLevel to help us understand how visitors use our website and interact with our online booking experience.
Our website also uses CookieYes to help manage cookie preferences and consent where applicable.
How We Use Your Information
We use personal information when reasonably necessary to operate our business, provide cleaning services, and communicate with you.
This may include using your information to:
- Provide pricing based on the information you submit
- Process and manage your cleaning request
- Schedule and confirm recurring cleaning services
- Maintain your customer account and service history
- Communicate about appointments, scheduling, payments, service changes, or other matters related to your cleaning
- Process payments and manage your recurring subscription
- Respond to questions, requests, or concerns
- Provide customer support
- Maintain records about current and past customer relationships
- Improve our website, booking experience, and services
- Understand website traffic and how visitors interact with our website
- Protect our website, customers, team, and business
- Maintain appropriate financial and business records
- Meet legal, accounting, regulatory, or other applicable requirements
We may also use your contact information for marketing when you have chosen to receive those communications.
Email and SMS Communications
Service Communications
When you enroll in recurring cleaning, we may use the email address and mobile phone number you provide to send communications related to your cleaning request and ongoing service.
These communications may include scheduling information, appointment updates, service-related messages, account information, payment-related communications, and other information necessary to manage your cleaning service.
When required, consent for these communications is collected during the booking process. Message frequency may vary, and standard message and data rates may apply. Instructions for replying STOP or HELP are provided with applicable SMS communications.
Marketing Communications
You may separately choose to receive promotional email or SMS communications from Flawless Finish Cleaning Crew.
These communications may include company news, service information, promotions, special offers, or other marketing messages.
Marketing consent is separate from the service communications needed to manage your cleaning request. You can unsubscribe from marketing emails using the unsubscribe option included in those messages. You can opt out of marketing SMS messages by following the instructions provided with the message, including replying STOP when applicable.
Opting out of marketing communications does not necessarily prevent us from contacting you about an active cleaning request, your account, payment, scheduling, or other service-related matters.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate website features, understand website usage, remember preferences, and support our online services.
We use Google Analytics to better understand how visitors use our website. Google Analytics may collect information about your device, browser, website activity, and interactions with our pages.
GoHighLevel may also collect information about interactions with our forms, booking tools, and related services as part of the technology we use to manage customer relationships and cleaning requests.
We use CookieYes to provide available cookie controls and manage consent preferences.
Depending on your location and the technologies involved, you may be able to accept, reject, or manage certain categories of cookies through the cookie controls provided on our website. Some cookies that are necessary for the website to function may not be optional.
You can also control certain cookies through your browser settings, although disabling cookies may affect how some website features work.
Payment Information
Payments for recurring cleaning services are processed through Stripe, which is integrated with the systems we use to manage customer accounts and subscriptions.
Complete payment card information is processed and stored on Stripe’s systems. Flawless Finish Cleaning Crew receives only limited information associated with the payment and does not receive or store your complete card number.
If a payment method fails or needs to be replaced, you may be asked to enter new payment information through the secure payment process.
Stripe processes payment information according to its own privacy and security practices.
How We Share Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share or make information available to service providers that help us operate our business and provide our services. Depending on how you interact with us, these providers may include companies that support:
- Website hosting and operation
- Online forms and booking
- Customer relationship management
- Email and SMS communications
- Payment processing
- Website analytics
- Cookie and consent management
- Business technology and security
Our current technology providers include services such as WordPress, GoHighLevel, Google Analytics, CookieYes, and Stripe.
These providers may process information on our behalf or according to their own applicable privacy practices.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of our customers, employees, or business, investigate fraud or misuse, or enforce applicable agreements and policies.
If Flawless Finish Cleaning Crew is involved in a merger, acquisition, sale, reorganization, or similar business transaction, relevant information may be transferred as part of that transaction.
How Long We Keep Your Information
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining customer and business records, managing current and past customer relationships, resolving concerns, and meeting legal, accounting, or regulatory requirements.
The amount of time we keep information may vary depending on the type of information and why we need it.
We may retain information about past customers and cleaning requests when there is a reasonable business need to maintain that history, including when a former customer may return for service.
When information is no longer reasonably needed for a business, legal, financial, or operational purpose, we may delete, anonymize, or securely dispose of it in accordance with our business practices and applicable requirements.
Your Privacy Choices
You may contact us if you have questions about the personal information we maintain about you or would like to request that we update, correct, or delete information, where applicable.
Some information may need to be retained even after a request to delete it. For example, we may need to maintain certain transaction, financial, legal, opt-out, or business records when reasonably necessary or required by law.
You can manage:
- Marketing email preferences by using the unsubscribe option included in applicable emails.
- Marketing SMS preferences by following the opt-out instructions provided in applicable messages, including replying STOP when available.
- Cookie preferences through the cookie controls provided on our website.
- Account and service information by contacting our office.
If you ask us not to send marketing communications, we may retain enough information to record and honor that preference.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We also use third-party service providers to support functions such as payment processing, customer management, website operation, and communications.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
Children’s Privacy
Our website and residential cleaning services are intended for adults and are not directed toward children.
We do not knowingly collect personal information directly from children through our website. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the situation.
Third-Party Websites and Services
Our website may contain links to or use services provided by third parties. Those third parties may collect or process information according to their own privacy policies and practices.
Flawless Finish Cleaning Crew does not control the privacy practices of independent third-party websites and services. We encourage you to review their privacy information when interacting with them.
Changes to This Privacy Policy
We may update this Privacy Policy as our services, website, technology, business practices, or legal requirements change.
When we make changes, we will post the updated Privacy Policy on our website and revise the effective date at the top of the page. Additional notice may be provided when appropriate based on the nature of the change.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact:
Flawless Finish Cleaning Crew
support@flawlessfinishcleaningcrew.com